Auction Participation & Token Policy
Understanding how tokens work in our auction system
Tokens serve as your entry into ongoing auctions. Each token is priced at £2,500 and will be deducted from your account upon your confirmation to participate in an auction.
If you win an auction, you are legally obligated to pay the required amount for the property associated with the auction you entered. However, if you do not win, your token will be automatically reimbursed to your account, allowing you to use it for future auctions of your choice.
Should you choose to withdraw from an auction, you may retract your token back into your account. However, if you are the current highest bidder, token retraction will not be permitted.
If you are unsatisfied with our service or no longer wish to participate after purchasing a token, you may request a refund. Refund requests will be processed within 7 to 10 business days.
Your tokens are securely stored in our system and can only be used with your explicit authorization. We implement industry-standard security measures to protect your tokens and transaction history.
By participating in an auction, you enter into a legally binding agreement. Winning bidders are obligated to complete the purchase of the property at the final bid price. Failure to do so may result in legal action and forfeiture of tokens.
To request a refund for unused tokens, please contact our support team. Refund requests are processed within 7-10 business days. Please note that tokens used in active bids cannot be refunded until the auction concludes.